Terms & Conditions

1. My Services

I offer virtual assistant support including (but not limited to):

  • Operations & admin support

  • Research and project assistance

  • Content and communication support

If you ever need help with something outside my usual scope, feel free to ask — I’ll let you know honestly whether I can take it on or if another specialist would be a better fit.

2. Getting Started

Before beginning any work, we’ll have a discovery call to understand your needs and see if we’re the right match.
Once we agree to move forward, I’ll guide you through a simple onboarding process so everything is clear and organised from day one.

3. Hours, Workflow & Communication

I work from Malta (CET) during standard business hours unless we agree otherwise.

  • Email is my primary communication channel.

  • For urgent matters, you may reach me on WhatsApp.

  • I aim to respond as promptly as possible and will always communicate realistic timelines.

Please allow reasonable time for replies, especially for tasks that require planning or research.

4. Fees & Payments

I work on an hourly basis, and your rate will be clearly confirmed before we start.

  • Invoices are sent on the 1st of each month

  • Payment is due within 7 days

  • I accept EUR, GBP, and NOK

If your workload increases or decreases, we can adjust hours at any time.

5. Cancellations & Rescheduling

If you need to cancel or reschedule a meeting or planned task, please let me know as soon as possible. I understand that things change — open communication helps us both stay organised.

6. Confidentiality & Data Protection

Your privacy and trust matter deeply.

  • Any information you share with me — personal, professional, or sensitive — will remain confidential.

  • I will never share your data with third parties unless required by law or explicitly agreed by you.

  • Files and passwords are stored securely, and I follow safe digital practices at all times.

If we use shared tools (Drive, Notion, CRM, etc.), I will only access what is necessary for the work you’ve assigned.

7. Boundaries & Fair Use

I do my best to accommodate last-minute or urgent requests when possible.
However, completion of urgent work depends on availability.
If something falls outside my working hours or requires immediate turnaround, I will let you know what is realistically possible.

Respecting each other’s time ensures a pleasant and sustainable working relationship.

8. Quality & Expectations

I take pride in delivering thoughtful, organised, high-quality work.
If something feels unclear or not quite right, please tell me — open feedback helps me tailor my support to your needs.

Similarly, I trust clients to provide accurate information, clear instructions, and timely feedback when needed.

9. Ending Our Collaboration

You may end our working relationship at any time — just let me know so I can wrap up outstanding tasks and prepare a final invoice.
I may also end the collaboration if expectations or communication break down, but I will always communicate this respectfully and professionally.

10. Legal Bits

These Terms & Conditions exist to protect both parties.
By working with me, you agree to these terms.
Any updates to this page will be posted here with a revised date.

Thank You

I’m genuinely grateful for every client who trusts me with their business.
If you have any questions about these terms or want to discuss anything in more detail, I’m always happy to chat.